Implementation Will Be Too Difficult

What they say

• “This would be a nightmare to roll out”
• “My team doesn't have the bandwidth”
• “Switching is too disruptive”

What's actually underneath it

The ten questions that open it up

Ask one. Then stop talking. The answer is worth more than anything you were about to say.

1. 1.“Which part of implementation concerns you most?”
2. 2.“Who on your team would carry the greatest burden?”
3. 3.“What previous implementation experience is shaping that concern?”
4. 4.“How much disruption is the current problem already causing?”
5. 5.“What would make the transition manageable for your team?”
6. 6.“Would a phased rollout reduce the risk?”
7. 7.“What support would your people need from us?”
8. 8.“How long do you believe the difficult portion would actually last?”
9. 9.“If implementation were easier than expected, would anything else stop the decision?”
10. 10.“Is avoiding short-term inconvenience worth preserving the long-term problem?”