We're Under Contract With Someone Else

What they say

• “We're under contract until next year”
• “Can't touch it until renewal”
• “We're locked in”

What's actually underneath it

The ten questions that open it up

Ask one. Then stop talking. The answer is worth more than anything you were about to say.

1. 1.“When does the current agreement expire?”
2. 2.“What are the renewal and cancellation terms?”
3. 3.“Are you satisfied enough to renew it today?”
4. 4.“What would have to happen before you considered leaving that provider?”
5. 5.“Does the contract guarantee performance, or does it simply guarantee payment?”
6. 6.“What happens if the provider continues underperforming for the remainder of the term?”
7. 7.“Is there an opportunity to begin planning now so you are not rushed at renewal?”
8. 8.“Could our solution supplement what you already have without violating the agreement?”
9. 9.“Who monitors whether the provider is meeting its obligations?”
10. 10.“If you were free of the contract today, would you choose them again?”